Privacy notice
Privacy Policy
Introduction
1.1 Thank you for visiting the http://www.196bh.com website (the "Website"). 196 Telecom is registered as 196 Telecom Group W.L.L ("196 Telecom", "we", "us", or "our") and is committed to protecting and respecting your privacy.
1.2 This Privacy Policy, together with our Website terms and conditions available at [Terms & Conditions], outlines the basis on which any personal information we collect from you, or that you provide to us, will be used, stored, and processed by us ("Collect"). Please read the following carefully to understand our views and practices regarding your Personal Data (as defined below) and how we will treat it.
1.3 In adopting this Privacy Policy, we aim to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take reasonable steps to prevent unauthorized access to, or disclosure of your Personal Data. However, we do not guarantee that your Personal Data will be 100% secure.
1.4 By continuing to use the Website, you agree to the terms and conditions set out in this Privacy Policy. You agree that we may Collect Personal Data for the purposes of providing you with access to our Website and for any purposes listed in clause 3 below.
What Types of Personal Data Do We Collect?
2.1 The types of Personal Data we may Collect include information necessary for our legitimate business interests. This may include personal information such as your first and last name, screen name, email address, postal address, physical address, telephone number, date of birth, details about your telephone device (e.g., mobile phone), your telephone service provider, and information related to providing products and services ("Personal Data").
2.2 We may also Collect other information, including your interests, preferences, purchasing behavior, transactional information, geographical location, and demographics (e.g., age, gender, and income information). We may, on occasion, combine Personal Data we receive online with other records (such as those from telephone and direct purchases) to develop a customer profile relating to you.
2.3 We will attempt to limit the types of Personal Data we Collect to only that which you consent to (for example, in the context of online registration, competitions, message boards, surveys, polls, games, SMS, MMS, and other mobile services).
2.4 When you visit our Website, our web server automatically records your IP address, the website from which you visit us, the pages you visit and in what sequence, and the date and length of your visit. This information is aggregate and anonymous data and does not identify you specifically. However, you acknowledge that this data may be able to identify you if aggregated with other Personal Data you supply to us.
2.5 196 Telecom will not collect, use, or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in circumstances permitted by law.
2.6 If you provide your credit card information to make a purchase via the Website, it will be provided directly to a third-party secure payment gateway to process payment. 196 Telecom will not store or use your credit card information for any purpose. We will use our best efforts to ensure that payment gateway partners adhere to the highest industry security standards to store all credit card information.
How Does 196 Telecom Use Your Personal Data?
3.1 We may use your Personal Data to:
3.1.1 Provide services or products you request (e.g., sending you newsletters or other products or services of interest);
3.1.2 Allow you to participate in recreational activities on the Website (e.g., message boards), and organize promotional events, games, or competitions;
3.1.3 Inform you of changes made to our Website;
3.1.4 Inform you of products, services, promotions, offers, and competitions which may be of interest to you (subject to clause 6 below);
3.1.5 Respond to any queries you may have;
3.1.6 Develop a more direct relationship with you for the purposes described in this section;
3.1.7 Develop an online customer profile;
3.1.8 Understand general customer trends and patterns to support ongoing marketing strategies for our products and services; and
3.1.9 For security, administrative, and legal purposes.
3.2 Where you opt to receive mobile services and content via SMS, MMS, and other mobile services, we use this information to deliver mobile services and content, carry out market research, track sales data, and plan other promotional activities which may be of interest to you.
What is 196 Telecom's Cookies Policy?
4.1 We want your experience with 196 Telecom to be simple and easy. To ensure you can fully use our online services, your computer, tablet, or mobile device will need to enable cookies. If cookies aren't enabled on your device, it may limit your experience on our website, and we won’t be able to recognize you or remember your settings and preferences. Data protection is of utmost importance to us at 196 Telecom, so our cookies are designed to make it easier for you while allowing us to personalize your experience.
4.2 What Are Cookies and Why Do We Use Them?
4.2.1 Cookies allow us to recognize you as a unique customer of 196 Telecom and provide us with information about how you use our website. Cookies are commonly used on the Internet and do not harm your device; in fact, they can enhance your experience.
4.3 What Categories of Cookies Do We Use?
4.3.1 Strictly Necessary Cookies: These cookies are essential to enable you to navigate the website and use its features, such as accessing secure areas. Without these cookies, services such as enabling appropriate content based on your device type cannot be provided.
4.3.2 Performance Cookies: These cookies collect information about how visitors use the website, such as which pages are visited most frequently and if error messages appear. These cookies do not collect personal information and aggregate data is used solely to improve the website’s performance.
4.3.3 Functionality Cookies: These cookies allow the website to remember your choices (e.g., language, region) and provide enhanced features. They may also store changes made to text size and other customizable page elements. These cookies may be used to deliver requested services, like watching a video or commenting on a blog. The information they collect is anonymized and cannot track your browsing on other sites.
4.3.4 Targeting/Advertising Cookies: These cookies deliver advertisements that are relevant to you and limit the frequency of ads. They also help measure advertising campaign effectiveness. Placed by advertising networks with our permission, they remember you visited our website and share this data with advertisers. For example, we use third parties like Google to offer personalized ads when you visit other websites.
4.4 You may set your browser to block all cookies or to indicate when a cookie is being set. However, our services may not function properly if cookies are disabled. To learn how to control or disable cookies, consult your browser’s "Help" section or visit www.allaboutcookies.org.
4.5 We use Google Analytics to understand how visitors engage with our sites and apps. For information on how Google collects and processes data, visit https://www.google.com/policies/privacy/partners/. To opt-out, install the Google Analytics browser add-on at http://tools.google.com/dlpage/gaoptout.
What About Personal Data That Is Publicly Available?
5.1 If our Website offers chat rooms, message boards, blogs, newsgroups, or forums, we collect the information you disclose. Such information will be treated in accordance with this Privacy Policy. Please note that we are not responsible for how third parties use your Personal Data shared through these services on our Website.
Will My Personal Data Be Used for Marketing Purposes?
6.1 If we obtain your prior consent, we may use your Personal Data for direct marketing purposes, including marketing our own products and services or those of selected third parties.
6.2 You have the right to request that we stop using your Personal Data for direct marketing, and we will provide you with an easy way to do so each time we market to you.
What Security Measures Are in Place to Protect My Personal Data?
7.1 While absolute security cannot be guaranteed, we have reasonable technical and organizational measures in place to protect your Personal Data against accidental or intentional manipulation, loss, misuse, destruction, or unauthorized disclosure or access.
7.2 We will continue to maintain and improve these security measures in line with legal and technological developments.
How Will 196 Telecom Store My Personal Data?
8.1 We may store your Personal Data in a central database, such as Amazon Web Services (“AWS”), and if the database is located in a country with different data protection laws, we will take reasonable steps to ensure your Personal Data is adequately protected.
8.2 Your information will not be stored longer than necessary for the purposes outlined in this Privacy Policy.
Will My Personal Data Be Shared With Anyone Else?
9.1 196 Telecom Entities: We may share your Personal Data with other entities within 196 Telecom (including those based overseas) that agree to be bound by this Privacy Policy. If 196 Telecom undergoes a merger, sale, or acquisition, we may share your Personal Data with the new entity.
9.2 Third Parties: We may disclose Personal Data about you to third parties to comply with applicable laws and regulations or when we believe your use of the Website is inconsistent with this Privacy Policy. We may also share anonymous or aggregate data with third parties, including advertisers and business partners, to understand customer trends and patterns.
9.3 Overseas Recipients: 196 Telecom may share Personal Data with entities based overseas. We will take all reasonable steps to ensure such recipients are bound by terms similar to those in this Privacy Policy.
9.4 Links and Third-Party Advertisers: Our Website may contain links to other websites that are not covered by this Privacy Policy. We are not responsible for the privacy practices of these websites. Third parties may use cookies and serve advertisements that are subject to their own privacy policies.
How Can I Find Out What Personal Data 196 Telecom Holds About Me?
10.1 To see the Personal Data we have collected about you, or to correct or delete it, please contact us at support@196bh.com.
10.2 We will take reasonable steps to verify your identity before granting access to your Personal Data.
Use of the Website by Children
12.1 This Website is accessible to children under the age of 18, but we require parental consultation before providing Personal Data.
12.2 Parents should supervise their children’s online activities and consider using parental control tools available from software manufacturers.
Changes to This Privacy Policy
13.1 We may revise this Privacy Policy to reflect changes in company initiatives, law, technology, or our data practices. Updates will be posted on this page.
13.2 We will not use or disclose Personal Data in ways other than described above without informing you and obtaining your consent.
Governing Law
14.1 This Privacy Policy is governed by the laws of the Kingdom of Bahrain.
14.2 If any provision is deemed illegal, void, or unenforceable, it will be removed, and the rest of the provisions will remain in effect.
How Can I Contact 196 Telecom?
15.1 If you have any questions or concerns, please contact us at support@196bh.com.
